Why am I having a problem with my fragrance lamp?

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Can I place an order over the phone?  |  How do I track my order?  |  Can I use your fragrance oils with other products?  |  What size of wick do I use in my fragrance lamp?  |  How much fragrance do I put in my fragrance lamp?  |  Do I change my wick when switching to a different fragrance?  |  Why am I having a problem with my fragrance lamp?  |  What if I want to return or exchange an item?  |  What if I have a damaged item?  |  When will my order arrive?  |  When will my order ship out?  |  What shipping method do you use?  |  Do you ship to PO or APO boxes?  |  What if I want to add to my order?  |  Will I receive my free wick if it doesn't show on my order confirmation?