Need to return an item? No Problem. Call 417-865-3725 or e-mail Customer Care at firstname.lastname@example.org in order to authorize the transaction.
Returns must be made within 15 days of purchase. Items must be in original packaging and unused with any accessories included. Package must be mailed back to the shipping dept. and a refund will be issued at that time. Actual shipping charges (even on free shipping items) will not be refunded on all returns unless a product is defective or arrived damaged. If there is a problem with your order we will be glad to assist you in any way that we can!
We do not currently have an exchange system in place. All exchanges are processed as returns. We will refund you for the product when it arrives and you can place a new order for any additional product you wish to receive.
In the unlikely event that an item is broken in transit during the return process, you will be responsible for filing a claim with the shipping company to be reimbursed for the item. This is not a difficult process, however delivery companies require the claim to be filed by the shipper, which on a return shipment would be you.